They were the ones who, during COVI,D, had an issue with Final Fantasy VII and VIII, the original PC ports, breaking because they never patched the DRM since it launched and nobody was in the office to reboot the server when it went down. I think that went a long way to make people realize that server-based DRM is a horrible idea, and for them to realize that people were starting to question why they paid for something that broke when pirates had working copies.

They went from being the evangelist of third party DRM to reliably patching it out, now ever releasing several series on GOG totally DRM-Free. Still waiting on Dragon Quest, but the collection is coming along nicely.