A Brazilian gamer who lost his Microsoft account and all his digital games has won a court order forcing the company to hand it all back, after support staff told him to simply repurchase his library. The user, who posts as Ordo_Liberal on Reddit, shared a screenshot of a small-claims ruling in the Xbox subreddit that gives Microsoft 15 days to restore access or face fines and roughly $400 (R$2,000) in damages. He said the account had two-factor authentication enabled when it was flagged and permanently suspended, and that none of Microsoft's recovery options allowed him to regain access before he filed his lawsuit.
To his credit, I seriously never thought console holders would be THAT hostile about purchases. Up until now, the “Sony might delete your digital games” line was always a phantom theoretical.
This suggests they’re capitalizing on the financial benefits of having low account security. Not a good look for their profit motives.