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DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] 419 points 2 years ago (4 children)

“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”

There, fixed that for you, DoorDash.

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  • [–] 43 points 2 years ago (3 children)

    I used to work in that crummy space on the HQ side of things.

    That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.

    Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.

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  • [–] 97 points 2 years ago (1 child)

    You tried to say that it wasn't DoorDash's fault for paying like shit, but then went on to qualify every other reason with "low paying order" - none of that would matter if DoorDash didn't pay like shit.

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  • [–] 84 points 2 years ago (1 child)

    Oh, it’s 100% doordash’s fault. I completely agree. The base pay needs to be livable.

    My point was that it’s not like a dasher is going to slow walk your burger because you didn’t tip. If they see a low payout, they don’t claim it.

    DoorDash likes to guilt trip the customer into tipping, when they really should just pay better.

    They know that by having a separate tip line, instead of one larger service fee charge, people get tricked into thinking delivery is more affordable than it is. It’s all a bunch of dark pattern shit that fucks over customers and drivers. We need regulations around this space.

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  • [–] 8 points 2 years ago*

    It seems like ticket master with the fees at the end and then have people go well I'm already this far into the cart so I might as well check out, or electronics where the starting price is low then few upgrades and price is more than double the initial eye catching low base price.

    It's all pricing tricks except in this one they shift the blame to customers and workers while upper management watches them fight. And tricked people into saying it's somehow impossible to actually charge a product to account for all the overhead because it's a services and acting like every other monetary based activity isn't a service too but doesn't have pricing problems.

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  • [+] -28 points 2 years ago (1 child)
    [deleted]
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  • [–] 23 points 2 years ago (1 child)

    Hey, I’m the first one in line to shit talk gig economy work. Christ, my ass got canned for being a highly internal visible leader, at large delivery service, who was constantly leading and highlighting internal research that showed big concerns with pay (or lack thereof).

    That said, if you want to know why orders without tips come cold, it’s primarily because low dollar amounts are undesirable to claim.

    DoorDash wants likes to dupe the customer instead of just charging the real full service price at checkout. $5 isn’t enough money for someone to want to spend 45min in time and gas for your burger.

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  • [+] -31 points 2 years ago (2 children)
    [deleted]
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  • [–] 41 points 2 years ago (1 child)

    Yea so I’m a driver and the characterization that it’s drivers retaliating against customers is… wrong. When we skip an order it’s because it will literally cost us money to deliver, and it’s DoorDash that we’re saying no to.

    The problem isn’t the drivers, it’s DoorDash and their unwillingness to pay us appropriately. They’ve recently reduced the base payout to $2, and there’s no delivery where $2 is enough to cover costs of delivery, let alone make the extra few bucks that we’re doing this shitty job for.

    DoorDash is actively disincentivizing drivers from taking orders that customers don’t tip on. Please don’t blame drivers for DoorDash’s shitty business practices.

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  • [–] 2 points 2 years ago (2 children)

    Then why do it? Aren't regular Uber/Lyft trips more worth it?

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  • [–] 4 points 2 years ago (1 child)

    Car insurance costs go up quite a lot of you do Uber

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  • [–] 3 points 2 years ago (1 child)

    The legroom in my backseat (‘13 Ford Focus) is garbage and wildly uncomfortable. I also don’t really like people enough for that and prefer doing delivery, on top of having a bit more control over where I operate by delivering. I live in a small city north of Seattle and can keep my deliveries all within 5 miles and still make $30/hour. I don’t think I could do that doing rideshare.

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  • [+] 11 points 2 years ago* (last edited 2 years ago) (1 child)
    [deleted]
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  • [–] 0 points 2 years ago (1 child)

    It shouldn't be set up so the customer has to pay more to get good service. They should be able to add a tip afterward if they choose.

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  • [–] 3 points 2 years ago* (last edited 2 years ago)

    I agree but I installed the "shopper" app which is the driver side for instacart while I was between jobs earlier this year. The way it worked is you get an alert so you open the app if someone placed an order. You then see where the order is, how much you will make and can accept it if you want. If doordash works similarly what it sounds like to me is you open the app, and see $x dollars and where it is at and decide if it is worth it to them. If they decide it isn't, the restaurant is still making that food and waiting on another driver to accept the pickup. So if you open the app and see 3 orders, the ones that pay more and are closest to you is likely what you will choose. So if someone had a McDonald's order and a BK order and one is paying a lot more) they are going to have a much better time. That is all based off the theory that it works like the instacart setup.

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  • [+] -94 points 2 years ago (4 children)

    Delivery drivers are independent contractors and DoorDash facilitates the meeting of drivers and customers. The fees go towards DoorDash and the driver, and the customer can add an additional payment to the driver to make their order more enticing to accept. There's no "refusing to pay wages" in this situation. If you want to go with the ultra low cost option, it will not be attractive to drivers so you may wait longer.

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  • [–] 70 points 2 years ago (1 child)

    You can twist the words all you like, but DoorDash is still an employer, and they still pay like shit.

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  • [+] -66 points 2 years ago (2 children)

    DoorDash is an "employer" as in they have employees, but the drivers are independent contractors. Employees at DoorDash are support staff, coders, etc. DoorDash pay is clearly good enough to attract many independent contractors to deliver for them, and because they are contractors they have all the options.

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  • [–] 59 points 2 years ago (1 child)

    Them being contractors is legal bullshit. Many of the apps forbid you from running other apps at the same time, they assign orders to you, it's not an open list, and if you deny too many orders most of the apps will stop assigning you orders. They're de facto employees that the companies lie about to not pay taxes and benefits

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  • [+] -47 points 2 years ago (4 children)

    Them being contractors is legal bullshit.

    What makes it "legal bullshit"? They are legally independent contractors, and that's not something that we're just taking their word for. There are legal tests to determine whether or not someone is an employee or an independent contractor, and there have been lawsuits about this topic as well.

    Many of the apps forbid you from running other apps at the same time

    Many? I've not heard of this, can you name them? As far as I understand it's quite common for drivers to multi-app.

    they assign orders to you, it’s not an open list

    Orders are offered to drivers who then choose whether or not to accept them.

    They’re de facto employees that the companies lie about to not pay taxes and benefits

    That's your opinion. As of right now it's not backed up by anything substantial, and it's not looking likely to change. You don't need to accuse companies of serious fraud just because you don't like them.

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  • [–] 8 points 2 years ago*

    There HAVE been lawsuits, yes! And DoorDash lost the class action that alleged they misclassified its workers as independent contractors when they should be classed as employees. They paid 100mil for that, and that's just one case.

    But don't just take my word for it. Here's Californias labor laws on the test for determining employee vs contractor;

    Under the ABC test, a worker is considered an employee and not an independent contractor, unless the hiring entity satisfies all three of the following conditions:

    • The worker is free from the control and direction of the hiring entity in connection with the performance of the work, both under the contract for the performance of the work and in fact;
    • The worker performs work that is outside the usual course of the hiring entity’s business; and
    • The worker is customarily engaged in an independently established trade, occupation, or business of the same nature as that involved in the work performed.
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  • [–] 9 points 2 years ago* (last edited 2 years ago)

    No, it's simply the quickest way to add an additional income for desperate people needing a second job. No interviews, no resume needed, you don't even need a car.

    I quit after I realized it was costing more in gas and car maintenance than I was making. Imagine driving 20 miles for $3. With pick up and drop off, that's at least half an hour. At that rate, you're making $6/hour. It absolutely 100% depends on customer tips to actually pay it's dashers

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  • [+] 26 points 2 years ago (3 children)
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  • [–] 3 points 2 years ago (3 children)

    Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.

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  • [+] 1 point 2 years ago (1 child)
    [deleted]
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  • [–] 1 point 2 years ago (1 child)

    I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.

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