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DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] 3 points 2 years ago (3 children)

Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.

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  • [+] 1 point 2 years ago (1 child)
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  • [–] 1 point 2 years ago (1 child)

    I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.

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