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[–] 256 points 2 years ago (2 children)

Basically they fucked up and don’t like the criticism from other companies/ customers.

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  • [–] 76 points 2 years ago* (last edited 2 years ago) (10 children)

    It's not really criticism, it's competitors claiming they will never fuck up.

    Like, if you found mouse in your hamburger at McDonald's, that's a massive fuckup. If Burger King then started saying "you'll never find anything gross in Burger King food!" that would be both crass opportunism and patently false.

    It's reasonable to criticize CrowdStrike. They fucked up huge. The incident was a fuckup, and creating an environment where one incident could cause total widespread failure was a systemic fuckup. And it's not even their first fuckup, just the most impactful and public.

    But also Microsoft fucked up. And the clients, those who put all of their trust into Microsoft and CrowdStrike without regard to testing, backups, or redundancy, they fucked up, too. Delta shut down, cancelling 4,600 flights. American Airlines cancelled 43 flights, 10 of which would have been cancelled even without the outage.

    Like, imagine if some diners at McDonald's connected their mouths to a chute that delivers pre-chewed food sight-unseen into their gullets, and then got mad when they fell ill from eating a mouse. Don't do that, not at any restaurant.

    All that said, if you fuck up, you don't get to complain about your competitors being crass opportunists.

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  • [–] 42 points 2 years ago (3 children)

    Even if that's the case, how is it Crowdstrike's place to call these other companies out for claiming something similar will never happen to them? Thus far, it had only ever happened to CS.

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  • [–] 14 points 2 years ago

    No, we had Sentinelone take down our company a few months ago. Granted, not a global outage, but it's something similar. I'm sure that if you went back in news archives, you'd find articles about major Sentinelone outages. I think Crowdstrike is just the biggest one in recent history. It's certainly not unprecedented.

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  • [–] 31 points 2 years ago (2 children)

    Resiliency and security have a lot of layers. The crowd strike bungle was very bad but more than anything it shined a bright spot light on the fact that certain organizations IT orgs are just a house of cards waiting to get blown away.

    I'm looking at Delta in particular. Airlines are a critical transportation service and to have issues with one software vendor bring your entire company screeching to a halt is nothing short of embarrassing.

    If I were on the board, my first question would be, "where's our DRP and why was this situation not accounted for?"

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  • [–] 97 points 2 years ago (2 children)

    Yeah, it was an international fuck up. You're going to get heat, and it's 100 percent deserved. Go cry in a corner and fuck off into oblivion.

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    [–] 69 points 2 years ago* (last edited 2 years ago)

    They whine about this now, after they removed their “shady commentary” towards Microsoft from their website

    Reference: https://twitter.com/tomwarren/status/1816823026291270136

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  • [–] 65 points 2 years ago* (last edited 2 years ago) (1 child)

    Cry me a half billion dollar river, maybe we can use that money to fix all the damages it did.

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    [–] 63 points 2 years ago (1 child)

    “Our industry is built on trust,” Sentonas said

    And instead of following that statement with an apology to all the companies and people they royally fucked in the ass with their shitty business practices, they instead whined about other people pointing out what a massive, colossal, and completely preventable fuckup this was.

    Good going sealing my resolve to never use crowdstrike.

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  • [–] 17 points 2 years ago (1 child)

    Hey, they gave some people an Uber Eats coupon

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  • [–] 62 points 2 years ago (1 child)

    Crowdstrike didn't just fuck up, they killed people. I personally had to postpone a blood test, but mine wasn't critical and I'm alive to complain. Not everyone is.

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  • [–] 48 points 2 years ago (4 children)

    It's okay, they sent out $10 gift cards for Uber Eats to apologize (that they immediately cancelled).

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  • [–] 57 points 2 years ago (1 child)

    Awww, let's all feel bad for the rich, shitty company that has shitty quality control.

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  • [–] 50 points 2 years ago (14 children)

    I don't see the other companies fucking up so badly though.

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  • [–] 12 points 2 years ago

    That one recently with the 2.3 billion record data breach is pretty bad, and we collectively had no way to prevent it since it was through a private company.

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    [–] 48 points 2 years ago

    CrowdStrike customers 'unhappy' with CrowdStrike

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  • [–] 48 points 2 years ago (2 children)
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    [+] 46 points 2 years ago* (last edited 2 months ago) (1 child)
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    [–] 46 points 2 years ago* (last edited 2 years ago) (2 children)

    They lambasted Microsoft in their marketing materials but when others do it to them it's no fair? lol

    Compare the live page with the archive.
    Looks like someone softened their language after the disaster, eh?

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    [–] 45 points 2 years ago (1 child)

    Somebody should call them a wambulance since their fee-fees got hurt.

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    [–] 43 points 2 years ago (1 child)

    Sorry but some fields have no margin for error, just take the L and shut up.

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  • [–] 31 points 2 years ago

    Nah, this one has a margin of error. It's just that "take down a large percentage of all computers in the world simultaneously" is quite a bit outside of that margin for a security software.

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  • [+] 31 points 2 years ago* (1 child)
  • [–] 31 points 2 years ago

    make 8 million computers crash

    other companies say you're trash

    blame others

    cry

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  • Youre a verb now, guys. That’s what happens when you fuck up that badly. Deal with it <3

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  • [–] 29 points 2 years ago (1 child)

    Nothing shady about that commentary after seeing how they screwed up. I couldn't believe how amateur hour the cause of the crash was (the program not validating definition file contents, which spectacularly failed when fed a file consisting only of zeroes). They should rename themselves to ClownTrike.

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  • [–] 14 points 2 years ago (2 children)

    That wasn't what was in the file, it was actual stuff. I saved a copy of it.

    What happened was the file directed their craptastic snake oil software, which did absolutely no sanity checking first, to access memory it wasn't actually given which predictably resulted in it crashing, and since its dick was way up the kernels butt at the time they both went down together.

    I've been calling them ClownStrike because they're clowns and their incompetence struck everyone else hard.

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  • [–] 29 points 2 years ago

    They deserve to go bankrupt after that level of damage. I won't be surprised if a class action comes against them for gross negligence within the next few years. They're cooked and they know it.

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  • [–] 29 points 2 years ago

    Maybe you shouldn't have taken down half the world's airlines.

    People do tend to notice shit like that.

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  • [+] 24 points 2 years ago* (last edited 9 months ago)
    [–] 22 points 2 years ago

    And their customers are unhappy with the catastrophic service failure. Cry me a river.

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  • [–] 21 points 2 years ago (6 children)

    I appreciated the RiskyBiz episode with the Sentinel one guys where they go over all the ways this could have been prevented if they did real testing

    Crowdstrike absolutely deserves the shit they're getting.

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    [–] 20 points 2 years ago

    Companies all over the world shutdown because of their incompetence. They do not deserve to be in the security business.

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  • [–] 17 points 2 years ago

    I think that's just called "living down an epic fuck up" but you know it's their company and they can cry if they want to.

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  • [–] 16 points 2 years ago

    Making millions, failing, causing global damage, then crying when people comment is quite nice and not at all hypocritical.

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  • [–] 15 points 2 years ago

    Did they try offering a $10 gift card to the other companies? "hah psyche!"

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  • [–] 15 points 2 years ago

    Womp womp, that's what happens when you shut down the global economy clownstrike

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  • [+] 12 points 2 years ago* (last edited 1 year ago)
    [–] 11 points 2 years ago

    Well companies serve humans. Be better

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