miserable people who are dying of health issues and whose daily life nothing but despair and pain.

that's who.

my dad was the same way as this lady. spend the last 5 years of his life slowly dying and taking it out on other people.

Seriously, who curses at minimum-wage teenage workers doing their jobs and physically attacks them!? The world is a slightly better place now…

old, kareny cunts who are used to getting placated and getting what they want by tantruming.

There is literally nothing in the article about psychosis.

You are writing prose based on nothing but your desire to muddy the water and refusal to believe someone old cant be a fucking aggressive asshole just because they are simply an asshole.

And let me tell you, Plenty of young, aggressive assholes grow into old aggressive assholes who are still convinced they can slap people around and get what they want, like they did with their children when they were 4.

Her medical history, combined with this behavior, if anything seems to lean towards her just having anger issues for a really long time.

There's also no evidence this is an event of psychosis. She was fully aware of her surroundings and events, as she knew why she was angry. The only evidence I see of her likely dying was an adrenal response because it is not that easy to rip out hair, especially at that age. And even that's a stretch - most likely she already had clotting issues and a weak heart, and the anger finished her off.

Well in this particular case, the granddaughter came out and said she was a total bitch all her life, so... maybe it wasn't psychosis in this case?

Thats because the full quote is always cut off. The original quote is "The customer is always right in matters of taste", which is true. Its just been co-opted to justify psychotic customers.

In matters of taste.

Not in every single way... I hate how the twisting of this phrase has resulted in abuse of an entire sectors workforce.

Sorry you were one of them too :(

As a person who worked in retail, and managed and owned retail shops, I never allowed that nonsense to rule my stores.

Especially when I own it, that shop is my Kingdom, and I am the Emperor. What I say goes, and the very LAST person that makes decisions in my shop is the customer, and I am not at all afraid to say that directly to a customers face, and I have.

I have opened a shop with the product I have created, and I ALLOW you to enter and partake. If you can't appreciate the access to my product, and behave accordingly, your access to that product will end, and you will NEVER experience it again.

Do not EVER tell me "the customer is always right" in MY own shop. You enter at MY pleasure, and I don't care what you want.