384
Tim Hortons employee won’t face criminal charges in death of customer (www.ctvnews.ca)
submitted 3 days ago by to c/nottheonion@lemmy.world
162 comments fedilink hide all child comments
 

Tl;dr: 75-yo old woman attacks the employees over a sandwich, rips hair from one of them, put that hair in her purse, calls the police and dies.

At that point, two other employees intervened, and as they were pulled apart, a “chunk of hair” was pulled from the shift lead’s head, “leaving a raw area.”

Once separated, the employees got behind the counter and Grayson sat down, taking a phone call. She was seen picking up the shift lead’s hair and putting it in her bag, police said.

you are viewing a single comment's thread
view the rest of the comments
[–] 16 points 2 days ago (4 children)

"The customer is always right."

As someone who once worked retail, I hate that fucking statement.

  • permalink
  • fedilink
  • source
  • hideshow 8 child comments
    •
  • [–] 6 points 1 day ago

    Thats because the full quote is always cut off. The original quote is "The customer is always right in matters of taste", which is true. Its just been co-opted to justify psychotic customers.

  • permalink
  • fedilink
  • source
  • parent
  • [–] 16 points 2 days ago (3 children)

    In matters of taste.

    Not in every single way... I hate how the twisting of this phrase has resulted in abuse of an entire sectors workforce.

    Sorry you were one of them too :(

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 6 child comments
    •
  • [–] 10 points 1 day ago* (1 child)

    we just need to normalize saying the whole thing.

    "The customer is always right in matters of taste."
    "The customer is always right in matters of taste."
    "The customer is always right in matters of taste."

    The customer is certainly not right if they're assaulting someone.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 3 points 2 days ago (2 children)

    That in matters of taste bit was added recently, started circulating on tiktok. There's no evidence of it being part of the original saying.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 4 child comments
    •
  • [–] 6 points 2 days ago (1 child)

    As a person who worked in retail, and managed and owned retail shops, I never allowed that nonsense to rule my stores.

    Especially when I own it, that shop is my Kingdom, and I am the Emperor. What I say goes, and the very LAST person that makes decisions in my shop is the customer, and I am not at all afraid to say that directly to a customers face, and I have.

    I have opened a shop with the product I have created, and I ALLOW you to enter and partake. If you can't appreciate the access to my product, and behave accordingly, your access to that product will end, and you will NEVER experience it again.

    Do not EVER tell me "the customer is always right" in MY own shop. You enter at MY pleasure, and I don't care what you want.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •