Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

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[–] 134 points 2 years ago (22 children)

So it was resolved instore to their even better benefit, AND the person still went and posted a false story to shame and blame them?

People are fucking weird.

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  • [–] 14 points 2 years ago (2 children)

    That's still a major software bug. What a POS.

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    [+] 94 points 2 years ago* (last edited 6 days ago) (5 children)
  • [–] 41 points 2 years ago (4 children)

    But, what kind of software do they have that uses one price source for the unit pricing display and another source for calculating the total? It seems that it is destined to create more problems like this one.

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  • [–] 16 points 2 years ago (3 children)

    POS software is right up there with vehicle infotainment systems when it comes to reliability and usability. They get the dregs of the programming world because decent coders have a way better selection of companies to work for.

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  • Even when they get decent coders for the base code, feature creep eventually wrecks the system. I know someone who helped write the POS system used in Disney parks, and according to them the system they originally built didn't suck nearly as much as the system I used as a cast member, and it's the hastily tacked on bullshit (causing the initial competent team to quit) that ultimately broke it. That said, I do realize that most people will not admit to shipping shoddy code in the first place.

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  • [–] 4 points 2 years ago* (last edited 2 years ago) (1 child)

    Seems pretty straightforward and had a good resolution.

    Well, except for when the Redditor went home and spread lies technically factual statements presented in a misleading manner and omitting key details with the apparent goal of damaging the reputation of the store despite being treated with kindness and fairness by the manager.

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    [–] 34 points 2 years ago (2 children)

    I’ve come to realise at least half of the stuff posted on Reddit these days, especially more so on the popular subs, are all designed to make you angry.

    It’s things like posting incorrect info in the title, posting a comic / image that’s been deliberately designed to get you angry, someone really wanting their 5 minutes of fame like this guy, or some post from some bigot.

    It’s so tiring. Have started to notice it on Lemmy too.

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  • [–] 21 points 2 years ago (1 child)

    Ragebait had become the new tactic to generate engagement for a while now.

    Hopefully people will soon catch on and become fed up with it because I am sure this tactic has been one of the biggest contributing factors in polarizing people against each other and making politics so toxic.

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  • [–] 7 points 2 years ago

    The news aggregator communities tend to post the clickbait titles verbatim because it's generally frowned upon to editorialize them. However a few users do put a proper heading or a short summary in the post body which I appreciate.

    We have our share of drama llamas here as you know, but we also have pictures of !crows@lemmy.ml, !cat@lemmy.world, !superbowl@lemmy.world.

    If you follow !toronto@lemmy.ca and !vancouver@lemmy.ca you will see my picture posts of various cityscapes.

    Lastly, beehaw.org is a bit closed off from some instances but their server is a bit more chill outside of their politics community.

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  • [–] 20 points 2 years ago

    Drama seeker article on drama seeker redditor

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  • [–] 18 points 2 years ago (6 children)

    This is just how it works in the US and Canada, though.

    $1.50 scanned.

    Your total is $1.65.

    Would you like to make a donation to a children's charity?

    • $1
    • $2
    • $5
    • (other)

    Please select a tip percentage:

    • 18%
    • 20%
    • 25%
    • 100%
    • (other)
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    [–] 18 points 2 years ago

    What a garbage article. I assume this is a bit reporting, otherwise please don't post crap like this from bad news sources.

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  • [–] 15 points 2 years ago* (8 children)

    Tempest in a teapot.

    Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.

    I frequently have something not scan, or not come up right. There's a button for help, there's always someone right there anyway, hell, had a clerk walk up and help when he noticed I hit the wrong button. They pay attention.

    "I was annoyed"... That a system misreported something? If I was annoyed every time that happened I'd never not be annoyed.

    What's with this sudden "self checkout rage bait" this week? Who's pushing what agenda?

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  • [+] 5 points 2 years ago (7 children)
  • [–] 5 points 2 years ago (2 children)

    Or it might be that Coles and Woolies are already under investigation for price gouging all while unsurprisingly posting record profits. Most Australians have felt the really quick rise of the cost of living, and are rightly skeptical of both supermarkets which basically hold a duopoly over Australian shops. They already do a bunch of sketchy shit, what’s to stop them from doing more?

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    [–] 9 points 2 years ago* (last edited 2 years ago) (4 children)

    Ignoring the price discount on the mangos, the answer here is sales tax, right? Because otherwise it would be $15.70. It's a bad design that tax amounts don't show up on the itemized screen (but probably on the final screen after that).

    Tell me if anyone knows for sure, otherwise I'm going to assume that's the issue...

    EDIT: Thank you folks, asked and answered! Then, I'm back to being very confused...

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  • [–] 24 points 2 years ago (1 child)

    Only the US adds sales tax after the original price, everywhere else it's included in the price on the shelf.

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  • [–] 8 points 2 years ago (2 children)

    The last 4 scanned items listed on screen but “5” items scanned. I’d dare say the fifth items that isn’t shown on screen accounts for the difference?

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  • [–] 27 points 2 years ago

    According to the article the mangos were on sale for a higher price than what showed up on the screen, it totaled them correct but there was a mistake with it saying .80 cents per mango. They gave them the mangos for free apparently and apologized. Same thing would have happened whether or not it was a self checkout or a person, the item was entered incorrectly into the system.

    Always verify what you are buying.

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  • [–] 4 points 2 years ago

    We are living in the future!

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