submitted 2 years ago* (last edited 2 years ago) by to c/mildlyinfuriating@lemmy.world
 

I'm a performer, so I need my account for work and to book gigs. I've been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.

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[–] 50 points 2 years ago (1 child)

That seems about right for Meta. They probably broke it on purpose to see how many times you'll try to log back in before giving up. They do these types of tests to determine how much of a hold they have on their userbase.

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  • [–] 42 points 2 years ago (1 child)

    Quality of service intensifies

    You can't have bug reports if there's a bug in the submit report function!

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  • [–] 41 points 2 years ago (1 child)

    Clear cache/data, attempt login

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  • [–] 26 points 2 years ago (2 children)

    I get this kind of shit dealing with LG and Samsung support too. It's like customer experience doesn't matter in this day and age. They've cornered the market

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  • [–] 13 points 2 years ago (5 children)

    DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.

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  • [–] 5 points 2 years ago (3 children)

    Home Depot as well. I ordered a custom door that arrived 2 inches too short, only realized it when I got home (should've checked in the store I'll admit). Called to get it replaced, manager said no due to "buyer's remorse." They ended up refunding it when I initiated a chargeback.

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  • [–] 1 point 2 years ago (1 child)

    In Canada buyers remorse is a valid reason for return. I'm pretty sure you get 2 weeks.

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  • [–] 2 points 2 years ago (1 child)
  • [–] 2 points 2 years ago*

    I'm totally wrong. Its for door to door salesmen I guess

    In most provinces – including Ontario, British Columbia, Alberta, and Quebec, if you buy services or products from a door to door salesman at your home, you have 10 days from receipt of your written agreement to cancel the purchase.

    There's a 30 day return policy buying from stores, I guess I thought they were both the same thing. No word about custom stuff. As a custom fabricator I'd want them to buy the materials at least.

    I googled it and this is the source I found https://www.spergel.ca/learning-centre/general/buyers-remorse-laws-how-they-can-save-you-from-debt/

    Here's the government page- https://www.ontario.ca/page/your-rights-under-consumer-protection-act

    Quite specific.

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  • [–] 5 points 2 years ago

    Fucking UPS with the same garbage, the form for changing your address was broken and would display an error, the phone call support refused to help and told me to "just use the online form". I wocked around it by opening the form, pressing the back button, opening it again, and then it would display properly... Just to change a single fucking number in the apartment unit category. Those are 2 hours of my life I'm never getting back.

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  • [–] 2 points 2 years ago

    I've had only 1 interaction with DeWalt so far on a defective battery that was still under warranty and was actually impressed.

    Used the contact form and exchanged 2 or 3 emails with service rep on a Saturday and had a new battery the following week

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  • [–] 25 points 2 years ago

    ERROR,

    An error has occurred attempting to display the error message.

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  • [–] 18 points 2 years ago (1 child)

    It's like trying to complain about god's unfairness to an non-existing higher authority.

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  • [–] 18 points 2 years ago (1 child)

    Do you use a VPN? I use Proton VPN and it doesn’t like logging me in when using the VPN. When I’m logged in, the VPN works fine though.

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  • [–] 18 points 2 years ago

    I'm not surprised. The only meta thing I use now is Insta in the mobile web, and they're clearly ignoring that trying to get you to switch to the app at any cost. They won't be reviewing this, or any bugs around it. Their solution is "JuSt tRY OuR aPP". Pass. When mobile web dies I'll be out for sure

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  • [–] 17 points 2 years ago

    All tickets go directly to /dev/null.

    Thank you and have a nice day.

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  • [–] 11 points 2 years ago (1 child)

    My daughter tried signing up for an account the other day, and got instantly banned. No fucking clue why.

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  • [–] 10 points 2 years ago

    @Witchfire I used Instagram from 2016-2022, and it consistently got worse. Bugs that you’d expect to be patched quickly lingered for years as features like Stories, Reels, and now Threads get higher priority. DMs would consistently show me messages from 37 weeks ago that were supposed to expire after I viewed them the first time. The last straw was when they moved the Activities tab to the top so that Reels could have its own place at the bottom. I’m not surprised that they don’t even maintain the login page these days.

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  • [–] 5 points 2 years ago (1 child)

    Might be a good time to dip a toe in the waters over at Pixelfed, if you haven't already.

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  • [–] [S] 5 points 2 years ago* (last edited 2 years ago) (2 children)

    How good is Pixelfed at handling adult content? I'm not even talking porn/full nudity, I'm talking things like blood, fire performance, and nipple pasties.

    Instagram is terrible with anything that isn't kid friendly. For example, the #horror hashtag is banned and will get your post automatically flagged.

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  • [–] 1 point 2 years ago* (last edited 2 years ago)

    It would vary by server, but pixelfed.social and pixelfed.art just require sexually explicit or violent images to be marked sensitive.

    Edit: I think sensitive images or specific tags might not appear on the daily trending list though. For a while it was just a wall of dicks and now it's not. But those posts wouldn't be deleted and people wouldn't be prevented from seeing or boosting them either.

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  • [–] 2 points 2 years ago (2 children)

    At this point I'd suggest that you make a new account.

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  • [–] [S] 3 points 2 years ago* (last edited 2 years ago) (2 children)

    I did a little while ago just so I can keep up with my friends, shows, etc. It just feels like I'm left picking up the pieces though, and it has no reach :/

    My main account is also still active and appears before my backup, so people are still trying to contact me via an account I have very limited access to.

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  • [–] 2 points 2 years ago

    You know how social media copy each other?

    Meta has dived in head first to beat X.

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  • [–] 1 point 2 years ago* (1 child)

    Could try desktop and see if you can report that way or through a mobile browser

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