submitted 2 years ago* (last edited 2 years ago) by to c/mildlyinfuriating@lemmy.world
 

I'm a performer, so I need my account for work and to book gigs. I've been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.

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[–] 2 points 2 years ago

I've had only 1 interaction with DeWalt so far on a defective battery that was still under warranty and was actually impressed.

Used the contact form and exchanged 2 or 3 emails with service rep on a Saturday and had a new battery the following week

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