Except that could be done without AI. Just have a recording that says "we are aware of ... taking place near you, are you calling about this ? “, then answer with yes/no.

No need for bullshit AI.

You don't need AI for that. Automated phone answering systems do exist, and can redirect people.

How many operators to handle say 100 calls in 5 minutes? Now imagine the cost to staff a small 911 center to ensure your can handle those calls 24/7. The money doesn't exist.

Butts in seats don't exist right now either. As long as the fancy ivr allows the caller to reach a human with minimal effort, this seems like a scary sounding but neat assistant to a problem without a real solution.

And if someone tries to call with new unreported information about an already reported incident? Decision tree or geolocation routes caller to recorded information. No way of knowing if information is important or not without talking to the caller first. Possible downside is far greater than possible benefits.

Edit Multiple calls about shots in neighborhood, if victim is last to call are they forced to listen to an update before triage allows transfer? No sir I don't like it.

Maybe this is an improvement in this location, but as many have said a staffing issue.

Functional societies have costs, often those costs are far less than dysfunctional societies.

Even assuming perfect conditions - where the caller very clearly states what's happening and the AI agent understands everything properly - this is a waste of resources. Just hire more operators dawg. It's really not that complicated.

And then think about what happens outside of those perfect conditions. So pretty much most calls.

I wish this were pinned at the top. It seems like almost nobody reads beyond the headline.

Joe's Apartment, the 911 call center be like