Technology

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[–] Fmstrat@lemmy.world 9 points 5 days ago* (2 children)

My understanding from other articles is caller satisfaction is greater with the TTS system, and it uses voice IVR to triage of they have additional information. AI is not bullshit in and of itself. This product seems barely diffeent from what they provided with APEX.

Recordings also can't auto respond with updates to the caller like this can, which is a pretty nice feature, even if it's just TTS.

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[–] prole@lemmy.blahaj.zone 4 points 5 days ago (1 child)

caller satisfaction is greater with the TTS system,

You know what's great about the valley callers who don't make it?

No bad survey results!

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[–] smh@slrpnk.net 1 point 4 days ago

My aunt was pissed when she found a hospital satisfaction survey addressed to her mother, a few weeks after her mom died at that hospital.

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[–] Vandals_handle@lemmy.world 2 points 4 days ago

Can you share articles, interested how design a dynamic IVR to handle unfolding event and update prompts in realtime as new information is added to original incident.

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[–] Earthwormjim91@lemmy.world 1 point 4 days ago

Have you ever met humans? That would be a recipe for “no I’m not calling about that, I want a human” just to get to a human and say you’re calling about exactly that.