591
McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash (tech.yahoo.com)
submitted 2 months ago by to c/technology@lemmy.world
223 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] 81 points 2 months ago (1 child)

AI: Sorry, we do not have sufficient stock, would you like to speak to the manager?

You: Yes, I would like to speak to the manager please.

AI, different voice: Hi, I'm your virtual manager, how can I help you today?...

/s, I have no clue how their AI works, but I'm sure it's gonna be a fuckup...

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 90 points 2 months ago (2 children)

    I'm fairly sure the person you're replying to is referencing the last time McDonalds tried this.

    A man with a dash cam tried ordering a big mac meal large with a coke, no ice.

    The AI system instead tried charging him for 83 dasani water bottles.

    When he tried to cancel the order, the AI confirmed his order.

    He wasn't trying to prank anyone. The dash cam was for accident protection when drivers try to brake check you, and then say you hit them.

    The dashcam recorded everything, and he just hit "save past 20 minutes". Then later edited it down. This was in 2024.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 4 child comments
    •