▲ 591 ▼ McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash (tech.yahoo.com) submitted 2 months ago by sanitation@lemmy.today to c/technology@lemmy.world 223 comments fedilink hide all child comments
[–] waterSticksToMyBalls@lemmy.world 151 points 2 months ago (1 child) Hi can I have 38000 cups of water? permalink fedilink source hideshow 2 child comments replies: [–] over_clox@lemmy.world 81 points 2 months ago (1 child) AI: Sorry, we do not have sufficient stock, would you like to speak to the manager? You: Yes, I would like to speak to the manager please. AI, different voice: Hi, I'm your virtual manager, how can I help you today?... /s, I have no clue how their AI works, but I'm sure it's gonna be a fuckup... permalink fedilink source parent hideshow 2 child comments replies: [–] Lost_My_Mind@lemmy.world 90 points 2 months ago (2 children) I'm fairly sure the person you're replying to is referencing the last time McDonalds tried this. A man with a dash cam tried ordering a big mac meal large with a coke, no ice. The AI system instead tried charging him for 83 dasani water bottles. When he tried to cancel the order, the AI confirmed his order. He wasn't trying to prank anyone. The dash cam was for accident protection when drivers try to brake check you, and then say you hit them. The dashcam recorded everything, and he just hit "save past 20 minutes". Then later edited it down. This was in 2024. permalink fedilink source parent hideshow 4 child comments replies: [–] neon_nova@lemmy.dbzer0.com 45 points 2 months ago (1 child) There is a video where someone goes to a Taco Bell and orders 1800 cups of water. Right away, a real person comes on. permalink fedilink source parent hideshow 2 child comments replies: [–] HeyThisIsntTheYMCA@lemmy.world 4 points 2 months ago i mean it's not a machine prepping those waters permalink fedilink source parent [–] over_clox@lemmy.world 5 points 2 months ago Interesting. permalink fedilink source parent
[–] over_clox@lemmy.world 81 points 2 months ago (1 child) AI: Sorry, we do not have sufficient stock, would you like to speak to the manager? You: Yes, I would like to speak to the manager please. AI, different voice: Hi, I'm your virtual manager, how can I help you today?... /s, I have no clue how their AI works, but I'm sure it's gonna be a fuckup... permalink fedilink source parent hideshow 2 child comments replies: [–] Lost_My_Mind@lemmy.world 90 points 2 months ago (2 children) I'm fairly sure the person you're replying to is referencing the last time McDonalds tried this. A man with a dash cam tried ordering a big mac meal large with a coke, no ice. The AI system instead tried charging him for 83 dasani water bottles. When he tried to cancel the order, the AI confirmed his order. He wasn't trying to prank anyone. The dash cam was for accident protection when drivers try to brake check you, and then say you hit them. The dashcam recorded everything, and he just hit "save past 20 minutes". Then later edited it down. This was in 2024. permalink fedilink source parent hideshow 4 child comments replies: [–] neon_nova@lemmy.dbzer0.com 45 points 2 months ago (1 child) There is a video where someone goes to a Taco Bell and orders 1800 cups of water. Right away, a real person comes on. permalink fedilink source parent hideshow 2 child comments replies: [–] HeyThisIsntTheYMCA@lemmy.world 4 points 2 months ago i mean it's not a machine prepping those waters permalink fedilink source parent [–] over_clox@lemmy.world 5 points 2 months ago Interesting. permalink fedilink source parent
[–] Lost_My_Mind@lemmy.world 90 points 2 months ago (2 children) I'm fairly sure the person you're replying to is referencing the last time McDonalds tried this. A man with a dash cam tried ordering a big mac meal large with a coke, no ice. The AI system instead tried charging him for 83 dasani water bottles. When he tried to cancel the order, the AI confirmed his order. He wasn't trying to prank anyone. The dash cam was for accident protection when drivers try to brake check you, and then say you hit them. The dashcam recorded everything, and he just hit "save past 20 minutes". Then later edited it down. This was in 2024. permalink fedilink source parent hideshow 4 child comments replies: [–] neon_nova@lemmy.dbzer0.com 45 points 2 months ago (1 child) There is a video where someone goes to a Taco Bell and orders 1800 cups of water. Right away, a real person comes on. permalink fedilink source parent hideshow 2 child comments replies: [–] HeyThisIsntTheYMCA@lemmy.world 4 points 2 months ago i mean it's not a machine prepping those waters permalink fedilink source parent [–] over_clox@lemmy.world 5 points 2 months ago Interesting. permalink fedilink source parent
[–] neon_nova@lemmy.dbzer0.com 45 points 2 months ago (1 child) There is a video where someone goes to a Taco Bell and orders 1800 cups of water. Right away, a real person comes on. permalink fedilink source parent hideshow 2 child comments replies: [–] HeyThisIsntTheYMCA@lemmy.world 4 points 2 months ago i mean it's not a machine prepping those waters permalink fedilink source parent
[–] HeyThisIsntTheYMCA@lemmy.world 4 points 2 months ago i mean it's not a machine prepping those waters permalink fedilink source parent