Did they refund you?

But the binmen didn't take the carpet out

Tbh I've heard people chat shit about every delivery service... And in my experience Hermes was the worst, followed by ups (got the wrong address)

I worked in the online side of a large US retail company and DHL was always without question the number one reason for complaints. From thier unhelpful shipping updates to packages simply not moving and the god forsaken hub they have in Germany (I think. It's been awhile) they are just simply horrible.

At least with UPS and the others you could figure out what was going on. DHL was just a black hole of shipping info and packages.

I have so many stories of DHL being a shitty company. Once I sent a box full of docking stations labelled fragile with premium freight. After arrival, only two of the 21 docking stations were undamaged.

Even this week I had books delivered by DHL to my home. They just fucking slid it under the gate and left it in the open. One book was actually packed in plastic, so had it rained, it wouldn't have gotten wet. Of course that didn't matter since the package was ripped. Luckily it didn't rain (was predicted though).

I hate them with a passion and will gladly pay extra so I don't have to deal with them. They are at the absolute top of shitty companies.