Usually when a customer talks to a customer service agent, that’s the only customer service agent they’re going to interact with that week. So they treat the customer service agent as though the converse is true, that they are the only customer the customer service agent will interact with that week, forgetting that they are actually the 10,000th.

Sometimes people are just lonely, I got this too in helpdesk. A little old lady kept calling in with problems in her emails, there were no problems she just wanted to talk for a while.

I swear people are no different then bots

I used to work in a Walmart deli and multiple people would come in every week asking for corn beef or swagger and when we tell them no we don't have that, they will say they were here last week and bought it

Like no you weren't chief we haven't had that in years

I had a seller on Amazon give my info to another party who then mailed me unrelated erotic marketing materials with my name and info on it, weeks after my order. I told customer support, and they instantly went "we'll handle it, have a nice day" before I could even tell them who the seller was. I knew who the seller was because despite my info being in the digital order form on the website, they somehow managed multiple typos and mistakes, which the unsolicited mail also had.

It's all pre-scripted bullshit to prevent customers from doing anything about legitimate issues.

I sometimes get IT support calls where people will just saying something is asking for a password or giving them a notification. I usually just tell them to login and everything is ok, or just to read it back to me. Its never anything unusual that would throw up red flags security wise that I would think would sketch out a user. Its like there just surprised by the popup. More often than not, they didn't need any help. I still can't figure this one out, but I still "fix" it I guess.

Welcome to the Ferengi Alliance!

Call Erika Erica and you choose violence.

I've done this job in the past and I had a bunch of shortcut setup. I would have at least taken the time to make sure that my shortcuts had correct punctuation.

Maybe a bat with nails through it. A sword makes me want to swing it around. Idk if that's close enough for advocating violence.

I bought a printer off Amazon. That thing definitely advocates violence.