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I just had one of the wildest experiences with an AI support bot: It quickly and efficiently solved my problem. (lemmy.world)
submitted 2 years ago by to c/auai@programming.dev
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Bot: Hi, I'm Cricut Chatbot. ๐Ÿ‘‹ How can I help you?

Bot: Please select a topic, or feel free to ask me a question

Me: Hi hello, I just tried to load a project and my Cricut software showed a message "Project Open Unsuccessful: TypeError: Cannot read properties of undefined (reading 'layerData')". Can you help?

Bot: Please clarify, here's what I found ๐Ÿ‘‡

(Two options, I select "Javascript error messages")

Bot: Are you talking to me on the same device you wish to troubleshoot with?

Me: Yes

Bot: Which Cricut machine are you using?

Me: (I select "Cricut Maker")

Bot: JavaScript error messages are very diverse, but they are often fixed the same way. ๐Ÿ™‚

Bot: Installing Design Space over your current version is the most normal fix.

Bot: (Link: Download Design Space)

Bot: Replace the existing file rather than making a copy of Design Space. ๐Ÿ—ƒ

Me: (Selects "It works!" from the did-it-work options)

Bot: Great โ€” happy to help!

Absolutely amazing.

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[โ€“] 10 points 2 years ago (1 child)

Even a stopped (analogue) clock is right twice a day.

We had a chat bot where I worked last (SaaS support). We got rid of it because it was capable of answering less than 5% of our contacts, and was a lot more frustrating (for everyone) than just setting up new click-reply options for agents.

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  • [โ€“] [S] 2 points 2 years ago

    Yeah, that's universally my expectation when dealing with these systems. I was already queuing up my complaining-fingers when I pasted the error message to it, expecting it to refer me to some unrelated and useless documentation and make it a little more difficult for me to talk with a human (who might, 50/50, know how to solve the problem). I was not in any capacity expecting it to ask relevant questions and use them to identify the problem, tailor the link it was sending me according to what I needed to download, and then give me the link and tell me how to use it. Astounding.

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    • [โ€“] 8 points 2 years ago

    When there is good documentation a specialist llm chatbot is very handy. Good job on that org.

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    [โ€“] 6 points 2 years ago

    I have fixed weird issues on Google Sheets with ChatGPT's help too, and it was way faster than trying to contact Google's business customer support.

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