It's absolutely the same mindset as boomers complaining about technology these days because they don't want to learn how to download a mobile app.

I'm really not too sure about that.

Used to work in customer service for a major right wing (Daily Mail) newspaper, and that included tech support for their rewards club website, their newspaper reading Android/iOS/Kindle Fire app, and their bookshop website.

Pensioners struggle with technology and I really don't think it's just stubbornness and ignorance. I genuinely think that your ability to learn and remember things diminishes greatly as you grow older.

It was one of the worst jobs I worked in, not just because trying to explain how to do basic things like open a web browser, type in a URL or force stop and clear the cache on an Android app to a 90+ year old is like pulling teeth, but because we were paid like crap, treated like children by management, treated like shit by a lot of customers, and because we used to get a lot of editorial calls from people thinking we could put them through to a journalist so they could spout their often bigoted views. So glad I work in accountancy now. The worst customer support jobs are the ones where callers frequently go full Karen on you.

Retraining people to use new tools on a corporate scale is an immense endeavour, probably a huge cost given the dip in productivity, and that's assuming there is an equivalent Linux tool in the first place.

For some people, learning new stuff isn't as easy, and they just don't have the investment to do so when all they want is to go about their day. The expectation that people shouldn't be so reluctant to learn something new ignores the inflexibility that long-established habits bring in some demographics.

Conversely, while that demographic is locked into using Windows by virtue of the cost-benefit function to learning something new just too... not be using Windows anymore? is just unfavourable, others will have to cater to them.

Technology is advancing way faster these days, and it's unfair to demand that everyone keep up with it. Hence, while recommending Linux is a good thing, being an elitist about it (as the people my previous commend alluded to tend to be) is unproductive.

This is absolutely the attitude he was just talking about, you can't agree, then add a "but"

Linux is not the fix for all that ails you, and it's especially not the fix for non tech-savvy people, which as a reminder, is most people. Lemmy is not a good baseline for this because we're all savvy enough to get onto the fediverse in the first place, which in itself is very confusing if you're non tech savvy or coming from a place like reddit, where things are so fundamentally different.( Which i know for a fact most of you have experienced at some point)