For the record, this was for a customer service outsourcer I used to work for. I wasn't directly employed by Associated Newspapers and I'd say a good deal of the internal managerial and pay issues I had were down to my employer, not the client. Only thing I miss about that place were my colleagues. I had made some life-long friends in that place and there were a lot of great people who came and went.

As for management, one or two team leaders aside, they were a clique of nepotistic assholes.

I was fired from that job nearly three years into my employment (long after we lost the AN contract and I moved to a different campaign) for 'capability' reasons, after they dragged me through a month-long PIP and disciplinary process for failing to hit targets. Our whole email team was failing to hit performance targets and I was effectively scapegoated and bullied out of the company by a team leader who didn't like me. In retrospect it was the best thing to ever happen to me, because had I not been sacked, I'd probably still be there on min wage and not working in commercial finance today.

Can't say much about iPhones because the last time I used iOS was about a decade ago, but I'm not a fan of Apple for how often they ask you to sign in to your Apple ID just to do anything on the App Store.

As for Android, learning how to open an app's settings menu to force stop it and clear its cache is a godsend. It solves about 99% of technical issues I may face.