I'm pretty decent with tech. I definitely know to turn things off and on again, check wifi connection, etc. I'm good with troubleshooting and such, but the IT person at my work who I interact with most treats me like I'm SO DUMB. But I try to remind myself that there are probably so many people who don't know where the power button is on any of their devices lol.
An example: I get logged out of an account on my computer, so I go to reset my password. The password reset requires an account number that I don't have
Message to IT: hey, I need to reset my password for this program, can you send me the account number for it?
IT: on the main login page, beneath the password bar, there should be a link that says "forgot password?" Click that and you should be able to reset it
Me: ๐ explains that if you click on that link it requires you to enter account number to reset it
IT: oh