From my side, I now see 3 ???s between the CPE and your IP address, which is also responding, so that's great.
Can your friend do something like curl -vvv https://drkt.eu or whatever to see if the time out happens before/after SSL handshake etc.? Also, do they have any firewalls / security appliances configured to filter content? I'd be curious to see dig or nslookup result, ping or traceroute result, and curl -vvv result, just to understand where it is breaking down.
Also, do you have a login to your ISP's equipment? Are you able to set it to bridge mode to bypass it altogether? Just throwing ideas out there, to see if there is anything else on the go. That cpe device is also pretty curious for sure.
Edit: Also, if they can get a response from ping, then it is probably not routing, but something else on the connection to the service / port itself. That's what I'm hoping we can figure out from the various outputs.