I've done support for sysadmins and I've run into a lot of them who don't understand the concept of relative or absolute paths. A couple weeks ago I had to explain how password hashing works to people working for a huge aerospace company.

I think most people learn to use computers like they learn to use a car, in that they understand the rituals they need to perform to get it to do the thing they want. They lack understanding of what's going on under the hood so when something goes wrong they can't fall back on knowledge and figure out what went wrong, they have to learn an entirely new routine to fix it instead of learning the principles and thinking critically.

The rank-and-file "I'm not a computer person" users are more or less unchanged and you won't see much difference there.

What's happening is that you have this huge swathe of people who are technically "familiar with computers" but still have no idea how they work because the details are obfuscated or hidden in most modern systems.

You won't see the difference in support. You're most likely to see the difference in teaching, especially in areas that attract people who have an interest in technology.

Meanwhile, my interns at work, who are a couple years younger than me, though we all are gen z, who had the chance of using AI at college whereas I graduated before chatgpt was a thing four years ago:

• Uh, sir, there's no internet. How am I supposed to complete the Jupiter notebook if I can't even remember how to code on my own.

• Hey chatgpt, how do I use X formula in excel...

• Where's copilot?

• ...index? Isn't that one of the fingers? Oh, database index? Dunno, ask chatgpt.

• etc, etc