Reminds me of this company I have to deal with that sells specialty equipment, but the software for interacting with it is hosted on Google Drive. The other day I ran into an issue because they forgot to "share" one of the links, so you couldn't actually download anything without requesting access. Had to scour the web for an old build hosted on what looked like the first website on the internet.
So yeah, some devs are clueless about these kinds of things. I think hardware people in general either don't know or don't care to learn about the software side beyond the bare minimum.