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[–] 16 points 3 years ago (1 child)

Companies NEVER care about their customers. They care about profit.

Sometimes, it is profitable to be considerate of the consumers, but when customers are willing to give a company money despite their bad practices, they will always prioritize profit.

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  • [–] 2 points 3 years ago (1 child)

    That's the problem, if at least a part of us would start to punish companies, not with comments or bad reviews but with their actual wallet, and instead "reward" them for customer friendly behavior, the industry as a whole would be in a faaaaar better state.

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  • [–] 2 points 3 years ago

    I think maybe it requires legislation or a change in systems. It's not really feasible to rely on millions of individual customers coming together to punish bad companies, it just doesn't seem to happen effectively or make a significant impact.

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