▲ 750 ▼ Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com) submitted 2 years ago by dantheclamman@lemmy.world to c/technology@lemmy.world 111 comments fedilink hide all child comments
[–] Mr_Blott@lemmy.world 4 points 2 years ago (1 child) Pretty sure this law applies to the whole EU though permalink fedilink source parent hideshow 2 child comments replies: [–] ruplicant@sh.itjust.works 1 point 2 years ago (2 children) i really don't think so. i hope it will be so in the future permalink fedilink source parent hideshow 4 child comments replies: [–] Sinupret@feddit.de 4 points 2 years ago* I was pretty sure that there is something and a lot of searching finally led me to the "Unfair Commercial Practices Directive" from 2005. There also is a guidance to that directive from 2021 that is found here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52021XC1229(05) Section 4.2.7 (dark patterns) is what is interesting for this topic. In the paragraph at the end of the section it includes the sentence: unsubscribing from a service should be as easy as subscribing to the service So it appears that the EU intended it that way but because it's only a directive, implementation differs by country. I also didn't see anything about being able to cancel in the same way you subscribed(e.g. that they can't force you to call or send a letter if you subscribed online), but afaik german law has a ruling like this. Edit: I took so long to write this and find the links that I forgot the german law was the reason for the comment I answered... permalink fedilink source parent [–] Mr_Blott@lemmy.world 3 points 2 years ago (1 child) Under the GDPR, it must be “as easy to withdraw as to give consent”. You must make it very easy for people to unsubscribe: one or two clicks at most permalink fedilink source parent hideshow 2 child comments replies: [–] bleistift2@feddit.de 1 point 2 years ago I’m not sure how the GDPR would apply to a service subscription. While the service is running, the companies have legitimate interest to keep your data, so you can’t have it removed. permalink fedilink source parent
[–] ruplicant@sh.itjust.works 1 point 2 years ago (2 children) i really don't think so. i hope it will be so in the future permalink fedilink source parent hideshow 4 child comments replies: [–] Sinupret@feddit.de 4 points 2 years ago* I was pretty sure that there is something and a lot of searching finally led me to the "Unfair Commercial Practices Directive" from 2005. There also is a guidance to that directive from 2021 that is found here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52021XC1229(05) Section 4.2.7 (dark patterns) is what is interesting for this topic. In the paragraph at the end of the section it includes the sentence: unsubscribing from a service should be as easy as subscribing to the service So it appears that the EU intended it that way but because it's only a directive, implementation differs by country. I also didn't see anything about being able to cancel in the same way you subscribed(e.g. that they can't force you to call or send a letter if you subscribed online), but afaik german law has a ruling like this. Edit: I took so long to write this and find the links that I forgot the german law was the reason for the comment I answered... permalink fedilink source parent [–] Mr_Blott@lemmy.world 3 points 2 years ago (1 child) Under the GDPR, it must be “as easy to withdraw as to give consent”. You must make it very easy for people to unsubscribe: one or two clicks at most permalink fedilink source parent hideshow 2 child comments replies: [–] bleistift2@feddit.de 1 point 2 years ago I’m not sure how the GDPR would apply to a service subscription. While the service is running, the companies have legitimate interest to keep your data, so you can’t have it removed. permalink fedilink source parent
[–] Sinupret@feddit.de 4 points 2 years ago* I was pretty sure that there is something and a lot of searching finally led me to the "Unfair Commercial Practices Directive" from 2005. There also is a guidance to that directive from 2021 that is found here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52021XC1229(05) Section 4.2.7 (dark patterns) is what is interesting for this topic. In the paragraph at the end of the section it includes the sentence: unsubscribing from a service should be as easy as subscribing to the service So it appears that the EU intended it that way but because it's only a directive, implementation differs by country. I also didn't see anything about being able to cancel in the same way you subscribed(e.g. that they can't force you to call or send a letter if you subscribed online), but afaik german law has a ruling like this. Edit: I took so long to write this and find the links that I forgot the german law was the reason for the comment I answered... permalink fedilink source parent
[–] Mr_Blott@lemmy.world 3 points 2 years ago (1 child) Under the GDPR, it must be “as easy to withdraw as to give consent”. You must make it very easy for people to unsubscribe: one or two clicks at most permalink fedilink source parent hideshow 2 child comments replies: [–] bleistift2@feddit.de 1 point 2 years ago I’m not sure how the GDPR would apply to a service subscription. While the service is running, the companies have legitimate interest to keep your data, so you can’t have it removed. permalink fedilink source parent
[–] bleistift2@feddit.de 1 point 2 years ago I’m not sure how the GDPR would apply to a service subscription. While the service is running, the companies have legitimate interest to keep your data, so you can’t have it removed. permalink fedilink source parent