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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)
submitted 2 years ago by to c/technology@lemmy.world
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[–] 2 points 2 years ago (1 child)

The article says, people might accidentally cancel their whole package when they only mean to cancel a single item, or they might cancel a single item and not realize it loses them a bundle discount.

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  • [–] 10 points 2 years ago (1 child)

    Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they're not going to make that mistake.

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