The market decides. And the market seems to have decided that their goods and services are not worth exchanging for money.

I would if their features worked consistently for me. If I'm paying a monthly subscription, the app better not have major bugs in the key features I use. With my hardware configuration, screensharing is a blurry stuttery mess, their mobile app is a complete shitshow that can't even layout elements correctly or display the correct channel without having to restart the app every few seconds.

It doesn't help that their support seems to be ignoring reports of these issues from people.

There's a difference between "offer" and "push".

laughs in Matrix