AI is absolutely "a thing", not sure there's really a debate about that. The desperation here is they want to be the first company to completely immerse itself in Generative AI, but they're moving so fast they're just shoving every experiment they can come up with down their customers' throats.
AI is going to be a huge part of the future, but Microsoft might not be a part of that future if they fuck up with over implementation of nascent tech.