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DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] 75 points 2 years ago (3 children)

How about letting us tip afterwards not before. That way we know how much to tip.

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  • [–] 75 points 2 years ago* (3 children)

    How about ditching tips altogether and just paying the drivers a decent, livable wage?

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  • [–] 13 points 2 years ago (1 child)

    My local pub in Australia just got new POS machines. Day 1 I'm there. They put in the price for your beer on the till, you go to PayPass and walk off, but it's asking you to tip first. You say "No Tip", then PayPass and walk off, but then it asks if you're happy to accept the 1% CC surcharge, being like 9¢. Then you can walk off.

    The staff were losing it and apologising. They were so annoyed they just started hitting "No Tip" and "Yes" for people, because that's how it normally works.

    Lowest level minimum wage for someone pouring beer is $24 an hour here.

    People still throw cash in the tip jars from time to time, but it's like when they really appreciate the staff or see they're having a hectic shift. Even just good conversation or chucking your tunes on, will empty the pocket change in.

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  • [–] 6 points 2 years ago

    That's how tips should be. Where I live it's the same probably even more on the no-tipping side. I'll leave a tip when you've gone above and beyond (which is rare, service here is "sober" to put it gently, which is fine, it's somewhat efficient but just not personal at all).

    Or, if you're the Italian head of bar at the fancy restaurant I took my wife out for anniversary dinner, got seated at a bar table and then you proceed to both entertain us, rock the venue, swap out our inexperienced waitress for the maître d'hôtes, and pour us free drinks on the sly, then you better be sure I'm slipping you a 20€ on the way out. That stuff is extremely rare though.

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  • [–] 33 points 2 years ago

    As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.

    That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.

    It IS expensive to deliver stuff, and we need to be upfront with that.

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  • [+] -20 points 2 years ago (1 child)

    It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We've already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.

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  • [–] 37 points 2 years ago (2 children)

    It's not a tip then. A tip is a reward for services rendered. A tip paid before services are rendered is not a tip. It is part of the bill.

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  • [–] 1 point 2 years ago* (1 child)

    Whine some more then, it's not going to change. It's more important that drivers get paid than you saving a few bucks.

    I get why people are annoyed by tips and why, but god damn some of you sound entitled as fuck on social media.

    You can't have it both ways. If drivers get paid a living wage it's still going to come out of your pocket one way or the other.

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  • [–] 0 points 2 years ago

    Tips are arbitrary anyway. Fuck tipping culture. I don't get delivery because it's too expensive and I can do it myself for cheaper. But if you want something and pay the bill that gets charged for the service then that should pay for everything including the employees.

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