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DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] 24 points 2 years ago (2 children)

I have no problem tipping, I have a problem with DoorDash and Grubhub calculating the tip on the total bill with all their fees included.

I have no problem tipping 20% with a $4 minimum, but it's going to be based on the meal I ordered, not your bullshit service fees.

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  • [–] 14 points 2 years ago (1 child)

    Tipping is weird to me. Since every other business doesn't have tips because they already price their services or products correctly to account for their employees salary, since it is 100% their responsibility as the employer.

    This shifting of responsibility and blame to the client by underpaying staff and pushing a system of begging and guilty tripping is incredibly weird.

    This all signifies a pricing problem. Well I guess not one for the employers who are cheapskates raking in profits in a system where they shift attention of blame away from themselves.

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  • [–] -5 points 2 years ago (1 child)

    Tipping is paying for the service. Having someone deliver food to your doorstep is a luxury. The restaurant needs to be paid for the food, the service needs to be paid for facilitating the delivery, and the driver should be paid for the service.

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  • [–] 9 points 2 years ago (1 child)

    Why not actually price it into the cost of the food. Like any delivery x distance will cost x amount. Like actually charge what they want instead of this arbitrary guessing game.

    Like you know... Like how online orders will provide the shipping cost to the consumer and then not expect tips, since the shipping cost is already accounted.

    Charge what they want...

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  • [–] -1 points 2 years ago (1 child)

    Because the restaurant isn't doing the delivery.

    Now, I agree, if you're talking a restaurant doing delivery themselves, yes, bake it into the price of the food... Except then you're dealing with competition from other restaurants. If Pizza Hut is $4 more a pie because they pay their drivers more, what happens when Papa John's under cuts them?

    In the case of Door Dash, you're dealing with three entities all trying to make money, the restaurant, the Door Dash service, and the contractors they have driving.

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  • [–] 5 points 2 years ago (1 child)

    That is the business justification for it. I'm saying set the price themselves and if it's door dash than actually set a high enough fixed price as opposed a system worse than ticket master where it's a guess game of begging and charity.

    You try to make it out to be so complex but really is as simple as an online company not being the one to do the delivery but providing different delivery options from various different companies that have set a clear and upfront cost to deliver the package.

    Instead of a weird paying the cost of the product and being charged cost of shipping but then that actually not being enough, since delivery companies can be bothered and having to start tipping hoping x delivery company eventually delivers it since they don't know how to set prices themselves.

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  • [–] 1 point 2 years ago (1 child)

    Door Dash doesn't set the menu prices, the restaurants do. Door Dash sets the delivery fees and then leaves the tipping of drivers to the consumers.

    If Door Dash set the delivery fee at $10 with no tip, and Grub Hub sets the delivery fee at $5 with tip to be decided by the consumer, nobody would use Door Dash.

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  • [–] 8 points 2 years ago*

    Seems like a company that shouldn't exist if they can't stay in business by actually charging what is necessary to remain solvent because customers will be scared off as you claim.

    Seems more an excuse for door dash to justify why they don't set a proper delivery fee to lure customers and underpay drivers and just sit back and have the blame game being played between customers and workers.

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  • [–] 5 points 2 years ago

    Gonna be real boss, as a driver for DD, delivery drivers don't care what you ordered. They care about mileage, pickup & drop off times, and stairs. A $5 tip will cover most sane orders. $10 will usually cover insane orders / stairs.

    If you're concerned about timing, tip $5 and then text them when they are assigned the order and let them know it is time sensitive and that you'll add cash tip on arrival for prompt delivery.

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