296
T-Mobile Walks Back Forced Plan Migration, Won't Make People Switch Plans After All (www.cnet.com)
submitted 2 years ago by to c/technology@lemmy.world
40 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] 93 points 2 years ago (4 children)

"With the 'plenty of feedback' the company received following the leak, Sievert said that T-Mobile has learned that this 'particular test sell isn't something that our customers are going to love.'"

Who the fuck "loves" paying more for the same service? Why isn't that painfully obvious? How can I get a job making such braindead decisions for ridiculous amounts of money?

  • permalink
  • fedilink
  • source
  • hideshow 8 child comments
    •
  • [–] 43 points 2 years ago (1 child)

    Service corporation strategy in 2023:

    1. Plan a change that's obviously bad for customers but good for profit

    2. Hope no one notices

    3. When people notice, try to spin it as a positive

    4. If 3 fails, determine if enough people would leave to care

    5. If you'll lose money, walk it back and act like you're acting in the interest of your customers by canceling the change that only the company wanted in the first place

    4 and 5 are optional if you're actually a monopoly.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 22 points 2 years ago (1 child)

    But didn't you hear? It's not a price increase! It's just a switch to a different plan that gives you the same service and incidentally happens to cost more. Totally different!

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 2 points 2 years ago

    Go into PR. You just need to be fine having feces pouring out of your mouth 24/7 as you lie, then try to cover it up to minimize the damage, but because every company is doing it it's "normal" and a "critical business function".

    Appalling.

  • permalink
  • fedilink
  • source
  • parent