If you've worked in IT you know that most users refuse to learn the basics. You can explain things to them in the most direct and simple way and they will still call you again next week for the same thing stupid thing you just helped them with. I had one user that called every month because they couldn't understand how OneDrive worked, but they just HAD to use the auto save function. Every month I'd help them find the right spreadsheet in OneDrive and fix it for them by combining all the extra spreadsheets they created.
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