That's the part that's criminal about delivery fees not going to the driver. My nephew used to deliver for a pizza place but then switched to Uber Eats after his pizza company outsourced and fired all the drivers.

People place orders and see that they're paying a delivery fee, a service fee, and a higher menu price than ordering in the store and then think that they don't need to tip much (if anything) because surely that money is going to the driver doing the actual work and deliverying the food.

But nope, the driver gets paid very little for taking an order. The tip is the vast majority of their salary. My nephew will show me screenshots of orders that he gets that will be like "drive 10 miles to pickup the order, then 5 miles to picked the second piece of the order, then 10 miles to deliver it - for $2.00."

What's worse is that since companies have figured out they can hide this from consumers and get away with it, they've expanded to stuff like "same day delivery" from retail stores. Customers think "same day delivery" is the equivalent to an item being shipped, so would never consider tipping. But it turns out those services are also going through delivery drivers like Uber Eats, meaning someone will pick up a retail order in their own car and get paid next to nothing without tips (which most people don't even think to pay).

Tipping in lieu of salary is a scam.

That's something my father taught me. Always consider what your time is worth. Invest 2 hours just to save 8 Euro? Not a great deal for most people.