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Pine64 has started shipping their smart speaker! (pine64.com)
submitted 2 weeks ago by to c/homeassistant@lemmy.world
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[–] 82 points 2 weeks ago* (4 children)

I'm sure it's a decent product, but only 30 days warranty?? They must not have a lot of faith in their product. That's not even legal in a lot of countries (at least the EU, Australia, New Zealand, and some Asian countries).

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  • [–] 35 points 2 weeks ago (3 children)

    The 30 day warranty seems to be default for them, all their products are only given 30 day warranty. Super shitty and like you mention illegal many places.

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  • [–] 26 points 2 weeks ago (2 children)

    Basically all their products are essentially dev kits. They are not meant for normal consumers. At least thwts how it has been for the phone, laptop, watch, etc.

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  • [–] 3 points 2 weeks ago

    The PineTime works great as a regular device as well! I did do a little dev'ing to get the weather to show in a watchface that hadn't been updated to include it yet, but other than that it's a solid device imo.

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  • [–] 2 points 2 weeks ago (1 child)

    Which I guess is a nice way to avoid legislation...

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  • [–] 13 points 2 weeks ago*

    Sure, but they wouldnt exist without that. Making micro batches of specialized hardware is not profitable at all. Offering a real warranty would immediately bankrupt them. If they sold more than a few thousand devices per model then i would care, but meanwhile big manufacturers get away with so much worse.

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  • [–] 5 points 2 weeks ago (1 child)

    @ExcessShiv
    In europe there is a big difference between the manufacturers waranty that is up to the manufacturer to offer or not to offer as he likes and the legal waranty that is an obligation for the seller that he cannot escape.
    So in europe the customer always holds the reseller responsible and not the manufacturer.

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  • [–] 16 points 2 weeks ago* (last edited 2 weeks ago) (3 children)

    (Re)pebble smartwatches also have only 30 days long warranties... https://repebble.com/warranty

    Here's a quote from one of their blog posts: https://repebble.com/blog/pebble-time-2-is-in-mass-production

    We offer a 30-day warranty. We will ship you a replacement during that period if you encounter any hardware defects and return it . We think this is a fantastic watch, and we stand behind it. But we can't stand up behind it forever - life happens. We’re also a much smaller company than before. We can’t afford to bring these new watches to market unless we can contain our exposure to risk. To balance that, we’re clearly stating our terms in the interest of being as transparent as possible, enabling you to make an informed decision.

    We don't offer buyer's remorse refunds. The information about what Pebble is and does has been around for 14 years now. You all should have a pretty good idea of what the product is and whether you want it. It's also very hard to do reverse logistics worldwide (ie getting watches returned). If you don't want a Pebble, please don't order one 😉.

    I find that disappointing and I'm honestly confused about how that checks out legally in EU.

    E: I like how AirGradient approached this where you get parts for DIY kit (which is practically almost fully assembled and it's just formality to do the finishing screws) where you get no warranty but at a much cheaper price in return and the risk is on you: https://www.airgradient.com/indoor/

    The monitor with warranty is 230 USD and the kit without warranty is 138 USD.

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  • [–] 9 points 2 weeks ago (1 child)

    I'm pretty sure you just get a 30 day return period in the EU, regardless of your reason.

    While I don't fully agree with this (online shopping should not be encouraged, especially multiple round-trips for some clothes that you ordered in the wrong size), it is the law.

    We don't offer buyer's remorse refunds

    they most certainly do, or will when you threaten to report them.

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  • [–] 6 points 2 weeks ago* (last edited 2 weeks ago)

    When shopping online, you have 14 days after receiving without having to specify any reason. In store it depends on if the customer had the chance to look at the product. If yes, there's no requirement to accept intact and functional goods.
    In both cases you have 1 year where the manufacturer has to prove that the product was intact when you received it (e.g. it's not a design/production defect).
    The customer then can choose if they want to have the product replaced, repaired, or returned. (Within limits, if the price of repairs are uneconomical or the product no longer exists, the seller can refuse)
    At least in Germany you then have 1 year where the customer has to prove that the defect existed at the time of sale, and there hasn't been any "irregular or improper" use, for the seller to be forced to either repair, replace, or return the product.

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  • [–] 2 points 2 weeks ago

    Hmm. Well I have classic pebbles that have been in service for 10 years so they should be pretty robust. I had an original time round have issues but I can't remember what, it was close to the end of pebble and at the time support was great. They couldn't let on what was happening but pretty much said send the broken one back today and we will send a new one. The replacement still works.

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  • [–] 2 points 2 weeks ago* (1 child)

    I think it may be a question of how involved the EU really is, are they even technically 'selling' an item in the EU? Yeah, obviously, people are buying and having it shipped to the EU, but if a product ships straight from a factory in China designed by a business in the US with no real presence in the EU, I'd imagine there's likely just not a lot they could do to hold them to EU law.

    Feels like the worst they could do would be to just not let them ship their product into the country anymore.

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  • [–] 2 points 2 weeks ago

    Thats exactly what happens. In order to be imported they need to be CE stamped. If its found imports are coming through misappropriated or unstamped there are fines for all involved, from manufacturers to resellers to logistics firms.

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  • [–] 3 points 2 weeks ago (1 child)

    US consumer rights standard, I believe. Some freedom they have over there. Should be US only warranty, as it is illegal for all of the rest of the western world at the minimum. Norwegian law is minimum 3 years - 5 if it's expected to last for a long time. Less than a month is a liability parody.

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  • [–] 1 point 2 weeks ago* (last edited 2 weeks ago)

    There's no enforced warranty for products in the USA (you can sell a product with no warranty at all!) but the standard for tech products is at least one year, and credit cards often provide an extra year as one of their benefits.

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