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McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash (tech.yahoo.com)
submitted 2 months ago by to c/technology@lemmy.world
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[–] 6 points 2 months ago (2 children)

Seeing as McDonald's has the worst mobile app of any fast food company, I have to assume technology-wise this may also suck.

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  • [–] 2 points 2 months ago (2 children)

    Does this mean you installed a McDonald’s mobile app? Why?

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  • [–] 4 points 2 months ago

    At peak it meant getting breakfast there (the only food worth a damn), for like 50%+ off.

    It's bullshit now, but it remains the worst UI/UX, buggy AF app I have ever used. It is wild just how bad it is. Carl's Jr's app is bad too but it's a distant second.

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  • [–] 2 points 2 months ago*

    The reason I stopped going there was their terrible app shunting my order to a location 10 miles away from the one I was standing in, the new one which I had never eaten at, then telling me in the help documentation that they offer the helpful solution of allowing me to fix it myself by putting in a whole new order at full cost. They didn’t even start making the food until I said I was there, so there’s no reason they couldn’t transfer or cancel the order. The audacity to pitch “just give us even more money” as a solution was more than I was willing to accept for all time. I drove my ass the ten miles while fuming, and never went back.

    Also they cancelled the snack wrap.

    Every time I’ve seen them in the news in the last ten years has just made me more secure in my decision to boycott. It’s like they find the food purchasing customers inconvenient to their real estate business.

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