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[–] 17 points 2 months ago (1 child)

Because banks decided it's cheaper to do an app than to pay for people available in branches.

So the same operation is 2mins on the app, or 10mins driving to the nearest branch (YMMV), 20mins waiting in line (YMMV), 5mins to get it done, 10mins to go back.

Oh, you also have the option to wait for 1h on the phone...

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