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Asked LA Fitness to cancel my membership, they offered to freeze it for $10/month instead (lemmy.today)
submitted 4 months ago by to c/mildlyinfuriating@lemmy.world
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(caught the spelling mistake afterwards ugh)

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[–] 50 points 4 months ago* (4 children)

No idea how it works where you are but in Belgium and in the EU we have https://en.wikipedia.org/wiki/Ombudsman which according to https://en.wikipedia.org/wiki/Ombudsman_services_by_country is available in most places. Anyway I can tell you when companies receive an email from them, they don't mess around. I've been waiting for a bike part for a year. I contacted the ombudsman, no cost, just 2 emails, suddenly my carbon belt was shipping the very next day.

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  • [–] 15 points 4 months ago (3 children)

    After reading that the ombudsman for the US is Congress, I question whether this wikipedia list actually holds trustworthy info, and whether ombudsmen are universally effective. Congress do not strike me as effective resolvers of anything.

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  • [–] 10 points 4 months ago (1 child)

    So ombudsman can be for "petty" things, like the belt of my e-bike, but also for much more "serious" things like political corruption, vote scams, etc where I imagine Congress might be correct. As https://en.wikipedia.org/wiki/Ombudsmen_in_the_United_States clarifies though there are ombudsmen dedicated to agencies but also state level or even city and county level. So I imagine the more precise you are picking the right one, the more likely it's going to be treated, efficiently or at all.

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  • [–] 8 points 4 months ago

    My bank immediately referred themselves to the financial ombudsman (UK) when they realised they'd been charging me for an account they weren't supposed to be, which I was very mildly impressed by.

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  • [–] 4 points 4 months ago

    In the us, in most places, things are much different than that. There aren't as many protections for the consumer and even fewer with the current administration taking an axe to things that were enacted during the previous administration.

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