Absolutely agree, everyone, institutions or individuals, have flaws. I was just pointing out that Valva is not comparable to most, if not all, the big names in gaming in terms of following a more customer-centric culture.
It stands to reason that they want their DRM to be used, otherwise, why even design it, right? The 'forcing' part on many factors that Epic and most others resort to is what really grinds my gears.