I guess: great concept, shitty company.

Like with so many "tech giants", they had a great idea but greed is spoiling it. I wish we had more "public infrastructure" for this. I'd love to have OSS, tax-funded or at least heavily regulated SoMe, video sharing, home swapping/renting, local marketplace, ... Those should not be industries, they should be part of our society's fabric like the fire department or trash pick-up.