Except it's really not. Most of the dealerships around are thinly veiled fronts for the manufacturers. The salespeople are shills and scam artists who are specifically hired for their ability to pull the wool over people's eyes. That poor sap working at Chik-fil-A is some minimum-wage kid who is about as complicit in the greater organization than the mop is. Dealerships are a mouthpiece for the very manufacturers who are patenting ways to make your care self repossess and are charging subscriptions for basic functions that are built into the cars.
The comparison is shallow and not at all reasonable.