Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’”::A Taylor Swift fan believed her VIP ticket was 'stolen' from her account by Ticketek after an apparent system 'glitch'.

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[–] 93 points 2 years ago (2 children)

This is one of the most perfect examples of a bank charge back situation I have ever seen.

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  • [–] 80 points 2 years ago

    No need, click bait headline.

    "[They said] 'someone else has it, we don’t know who, we can’t check or track who has your ticket'," the 21-year-old said. "All they could do was issue me a refund, I have essentially had my ticket stolen from me."

    After failing to get the situation sorted and her ticket reinstated by Ticketek's customer service, Rebecca went online to try to get answers on Sunday. This is about when the company was finally able to ensure she still had a ticket, despite apparently being told otherwise. "We have now reached out to Rebecca to confirm," the spokesperson said.

    In a statement to Yahoo on Monday, Ticketek said the situation had been rectified and other customers needn't worry about any such glitches in their online marketplace.

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  • [–] 36 points 2 years ago (2 children)

    You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you're owed some money for that profit and maybe some more so they think twice about doing it again. You'd probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.

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  • [–] 38 points 2 years ago (4 children)

    $659? Is it a week long concert with hotel and food included?

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  • [–] 14 points 2 years ago (2 children)

    You can get a week long hotel stay and food included for $659?

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    [–] 34 points 2 years ago (1 child)

    Just a guess, but I bet what they do is post the same tickets for different prices and then give it to the highest price that sells, and "oops our bad, there was some kind of a glitch" + refund to all the lower price ones.

    Then they can guarantee the lower but still profitable sale while still having a chance at the ridiculous price for someone who really really wants it and is willing to pay a crazy amount.

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  • [–] 16 points 2 years ago

    I bought tickets like 4 months in advance for an event. Like a week before the event, I get an email that they don't have my seats, and offered tickets a section over. I was actually relieved because prices had dropped, so I just said no thanks, I'll take a refund, and bought better, cheaper seats.

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  • [–] 30 points 2 years ago (2 children)

    People are fucking insane for spending that sort of money for an opportunity to spend a couple of hours in extreme crowd just to barely see a billionaire singer and barely hear the songs. Its even worse since they are clearly getting fucked by corporations at the same time

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  • [–] 11 points 2 years ago

    I mean... I wouldn't do it. But I have spend insane money on other stuff I feel like it's a not that crazy amount. And to each it's own....

    The fees they charge as part of it... that's another thing that I agree they are bastards.

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    [–] 21 points 2 years ago (5 children)

    Ticket prices are obscene and I hope Swift isn't gouging her fans. The last concert I went to pre pandemic, cost me $70 a piece, now those same tickets are easily triple that price. Who can afford this anymore?

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  • [–] 11 points 2 years ago (2 children)

    I went to go see Pantera and Lamb of God on Saturday and all of the 4 sites I checked had at least a $30 fee per ticket, with zero explanation of what that fee was for. The tickets were priced from $60 on up and then once you select a ticket they slap on the $30 fee! Parking was also $45, and beer was $20.

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  • [–] 7 points 2 years ago (1 child)

    How do you define gouging? Last I checked, even with these high ticket prices, most of her shows are sold out. How does that differ from basic supply and demand?

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  • [–] 8 points 2 years ago

    Interesting we use Taylor swift as a discussion point on supply/demand for first year economics.

    Effectively, there is a shortage of tickets vs demand so those at the higher end of the demand line can buy for ridiculous prices, everyone else misses out.

    So they tried a lottery system - you get a ticket, if your number comes up you buy at a lower price as less people can now buy. Doesn't work because scalpers push in as well, then sell to those with a higher WTP, pocket the difference, price doesnt change and venue/her miss out.

    So she tried a point system- buy her cd, follow on insta, join fan club, get points, higher points get early access to lower priced tickets, actual fans get tickets and not worth effort for scalpers. But she got hauled over the coals for turning it into a popularity contest and had to stop it.

    And now here we are.

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  • [–] 6 points 2 years ago (1 child)

    They're not cheap if you get them first hand but they're not insane considering who we're talking about. Bands like The Eagles, Rolling Stones,etc were commanding $150+ tickets two decades ago. But good luck getting a non-resale ticket, between bots and the companies themselves buying the tickets solely to mark up for resale it's nearly impossible to get a ticket at face value.

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  • [–] 20 points 2 years ago (1 child)

    It's me, I have it, I'm the problem

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  • [–] 11 points 2 years ago

    When someone rich and powerful wants to go to a concert, there's always a way...

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  • [–] 9 points 2 years ago

    Release now! Patch never

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  • [–] 5 points 2 years ago (1 child)

    Oooo Taylor scissor me timbers! If I ever pay over 200 for a concert ticket boys...go ahead and let the hammer drop.

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  • [–] 4 points 2 years ago

    Refund the ticket, fix the bug, and move on.

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  • [–] 4 points 2 years ago* (last edited 2 years ago) (5 children)

    $659 for a one night gig....

    You can get a week pass to a festival for cheaper....

    A fool and his money are easily parted

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