Just another thing to remind family of when they inevitably ask why they shouldn't just buy the cheapest printer/laptop/widget from HP.
"We are experiencing longer wait times" Yeah, because you intentionally made it that way to game your internal metrics.
I can't wait for them to finally burn enough users that they finally get a clue and stop buying HP garbage, and the company can finally die from its decisions.
Hey kids, gather 'round you'll be amazed to hear this.
Once upon a time, HP was just H and P and they both had some pretty good gear for sale. Then they became HP and their gear was still pretty dang good. Some of it is still going actually.
But then, The Enshittification Monsters of Silicon Valley decided they wanted the Eternal More and HP then became HP now. They ransacked the land of ideas, they fired The Old Heads, and they brought in New CEO who was very exceptional in her ridiculous evilness. And now it's all radioactive.
But still. Once upon a garage it was a good thing. Heed the lessons well.
They still have some catching up to do if they want to be as bad as Microsoft.
Did you know they stop playing hold music after 3 hours?
Reminder that HP designs and manufactures the biometric apartheid system for the terrorist state of Israel
Imagine thinking people want to call someone. The reason they are calling is because your digital support was insufficient.
This is just layoffs with more steps. People aren't this patient, so forcing a minimum wait allows HP to have less contact center staff. Irony is it's far cheaper for this type of worker than it is for the C-suite making these awful decisions in the first place.
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