The software provided as is. Period.
They never agreed to be support boys for someone, and the amount of work doesn't really correlate to the amount of money they get from donations unless they both live in a third world country.
It's just a matter of not being entitled, that's it. All I'm asking for is so that people would be more polite to FOSS devs. If they stop doing their work right now what are you going to do? Implement the mod tools yourself? Then go ahead.