I'm unfortunately dependent upon said company, as a "partner", which just means a hack indie developer who herds customers to the slaughter for the corp.

The last round of layoffs was a brutal experience for the "Plus" customers. They lost crucial advisers and support, and now the guidance available is a bored and untrained chat support thrall on the other side of the world, or a stochastic parrot.

You can smell the enshittification from here. The vendor lock-in is so intense it seemed inevitable.