Not the person you replied to, but I've used a few of their products and they've been fine... But I will say that I hate the "edgy" marketing style they use for everything.

They'll also draw you a picture on request. It's silly, but it adds a bit of a human touch to the purchase process (I got one from Bot #187). Also, I've read from reviews on cheaper skins on Amazon that dbrand's tooling and fitment is better than the cheap skins out there.

That's true, although it's the same with the whole vinyl skin industry in my experience.

The markup on what is essentially a pretty sticker is so insane that they'd be foolish for not just sending out replacements willy-nilly to anybody who needs them. The materials cost is close to zero, and being a 5 gram envelope, postage costs are practically nothing too.

Annoying marketing, harassing customers on Twitter (I know they at least made it up but it shouldn’t have happened in the first place), now selling hardware skins as loot boxes

It's an extremely reasonable opinion, no?

For example, Nintendo make excellent games. Almost everything they make is a good game.

But they are an awful company due to how litigious they are, their hatred of fan projects, their clampdowns on people just streaming their games, their cloud save policy, and how they just shut their eShops prematurely locking you out from your purchases.

You're acting like "like the product, dislike the company" is an absurd take, and it very much isn't.