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Amazon Customer Service has become awful (www.dedoimedo.com)
submitted 2 years ago by to c/technology@lemmy.world
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[–] 26 points 2 years ago (2 children)

Consumer rights in the EU are pretty strong. They include two-week free returns, no questions asked, on things purchased online/remote.

These rights do not extend to businesses, though. Sounds like Amazon is not interested in being helpful unless legislation is twisting their arm.

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  • [–] 3 points 2 years ago

    Amazon.com has 30 day free returns and no need to chat with anyone. We can just drop it off at a location with no packaging or printed label. Not sure if it’s different for .de or for businesses. I wouldn’t think it’s different for US business accounts in the US.

    The article is long and confusing. Why are you creating a US based account from Germany. No company will allow that due to tax purposes, especially for businesses.

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  • [+] -7 points 2 years ago (2 children)

    You don't even know wtf you are talking about it's hilarious. You just ignorantly hate Amazon lmfao. What I've gathered from your comment is that you've never once shopped on Amazon.

    Amazon is way more than helpful when something goes wrong with an order. I had an order say it was delivered but I didn't see it anywhere at my door a few months back and they sent me a reship and the next day the original order had arrived+the reship arrived the day after that. And the original shipment wasn't even Amazon's fault. That shipment was fulfilled by USPS which USPS for some reason marked the order delivered when it wasn't. That's also what people can forget is that sometimes Amazon has USPS or ups deliver the order and sometimes it's not amazons fault it's those carriers. Anyways entitled people don't care about the specifics just that their cat food was delayed.

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  • [–] 3 points 2 years ago (1 child)

    what the heck... you're really super into amazon, huh?

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  • [–] -3 points 2 years ago (1 child)

    Ofc I am, Amazon has done great amazing things for society and I have every right to defend Amazon from these crazy entitled people. Have you seen the comment from the guy who can't accept the fact that Amazon can't accept his money for a refunded item he ended up receiving an hour after the refund. The dude for whatever insane reason thinks Amazon will end up deleting his account over fraud down the line and has spent days talking to different Amazon support people who all tell him the same thing, there is no system in place to take your money for a refunded order you later received and don't worry about it. It's just insane but that's how these people think.

    And I can defend Amazon all I want until an anti Amazon moderator decides to ban me and censor me for calling out these anti Amazon and entitled people.

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  • [–] 2 points 2 years ago (1 child)

    I’ve never had issues with a return but I’ve had so many problems with items being damaged, having misleading listings, or being sent the wrong item that I refuse to order from Amazon anymore

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  • [–] 1 point 2 years ago

    That's cool. I've never had those problems at all other than 1 damaged order once which believe it or not you can purchase a damaged product at a store as well. Matter of fact just last week I bought what I thought to be something new inside a store and it was clearly used. I've never experienced that at Amazon but yea anyways sucks to suck doesn't it?

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