DOT Announces Rule Requiring Automatic Refunds of Airline Tickets and Service Fees for flights that are canceled or delayed more than 3 hours domestically and 6 hours internationally

https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline

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[–] 11 points 2 years ago (2 children)

So the flight was scheduled for 12:00. They kept announcing that it was delayed to 1:00, 2:00, and then at 2:55 they stopped announcing new delays. The flight ended up boarding at 3:30, but because they didn't announce the delay every customer service rep said that I wasn't entitled to compensation.

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  • [–] 4 points 2 years ago (2 children)

    Why does it matter whether they announced it or not, if the flight took off more than 3 and a half hours after its scheduled departure, is that not more than a 3 hour delay by definition?

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  • [–] 2 points 2 years ago

    It is, but after spending like 5 hours arguing with different customer service reps about it I decided that it wasn't worth my time. The company went out of business later anyways.

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