A friend shared a post from someone else that was talking about this article. I've quoted the text from that post below:

This is a 1996 guide on how to help someone use a computer. It's strikingly resonant with 'how to be a parent', or really 'how to help anyone with anything'. A nice example of "the universal within the particular"

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[–] 6 points 2 years ago

Whenever they start to blame themselves, respond by blaming the computer. Then keep on blaming the computer, no matter how many times it takes, in a calm, authoritative tone of voice.

Computer: Blame me harder, daddy

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