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"How to help someone use a computer.", a guide from 1996 (pages.gseis.ucla.edu)
submitted 2 years ago by to c/technology@lemmy.world
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A friend shared a post from someone else that was talking about this article. I've quoted the text from that post below:

This is a 1996 guide on how to help someone use a computer. It's strikingly resonant with 'how to be a parent', or really 'how to help anyone with anything'. A nice example of "the universal within the particular"

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[–] 34 points 2 years ago (1 child)

Computers often present their users with textual messages, but the users often don't read them.

So many times I've just been a fancy TTS (Text to speech) assistant.
End user: Sends MMS of error message.
Me: Calls end user and reads the error message out loud.
End user: Oh! Thanks! Problem solved.
Me: No problem, have a good day.

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