Bob Slydell : What you do at Initech is you take the specifications from the customer and bring them down to the software engineers? Tom Smykowski : Yes, yes that's right. Bob Porter : Well then I just have to ask why can't the customers take them directly to the software people? Tom Smykowski : Well, I'll tell you why, because, engineers are not good at dealing with customers. Bob Slydell : So you physically take the specs from the customer? Tom Smykowski : Well... No. My secretary does that, or they're faxed. Bob Porter : So then you must physically bring them to the software people? Tom Smykowski : Well... No…. Ah sometimes. Bob Slydell : What would you say you do here?

Seems like he never even talks to the customers let alone handles customer relations. Best case scenario he translates customer specs that someone else takes down for him into the format the software engineers will prefer to read, but if that was the case why not say that instead of making yourself appear to be a useless middleman?